He came to take our orders, and started by asking Wade what he would like.
Wade: "I'll take the blah blah blah margarita, frozen please."
Shitty waiter: "Ummm.....I don't think we can do it frozen."
Wade: "Oh. Really??"
Shitty waiter: "Yeah. I'm pretty sure someone asked last week and the machine was broken."
Someone asked LAST WEEK?? and you haven't gotten to the bottom of this yet?? But whatever, he was clearly new, so we'll let this slide... Next, Richard is up.
Richard: "Do you have any beer specials tonight?"
S.W.: "Aww, shit man. I don't know. I would have to go check and see."
(we wait for him to offer to go check. he doesn't.)
We order anyways, and when he leaves we immediately crack up at his AMAZING waiter skills. But we weren't laughing for long, because 20 minutes later we had still not gotten our drinks! Dude finally shows back up, empty handed. He informs us that he doesn't have a liquor license, and therefor can't bring us our drinks, so we will have to wait on the manager to deliver them. The manager finally does deliver them, and we casually mention that we intend to drink quite a bit, in hopes that he will take the hint and get us another server. He doesn't. So all night we have to prematurely order our drinks to ensure that we wont have to be without a cocktail for 20+ minutes.
It was RIDICULOUS!
And I totally get that you are not going to know every detail about a new job right away, but seriously, dude needs to up the ante on his customer service skills! I believe when someone ask you something you don't know, the appropriate response is "Let me go find out for you," not "Aww shit man, I don't know."
But I could be wrong.
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